GoWebman Service Level Agreement (SLA) provides TOP customer service and support through our Network Operations Center and offers better guarantees of flexibility, reliability and performance over the Internet. We can guarantee these levels of reliability and performance because we connect to and leverage the major backbone providers and use not just one sigle Tier-1 Provider but more than 9 Network Providers with routing technology and performance to select a superior path to deliver your traffic.

GoWebman's SLA guarantees packet delivery to the Internet over all the major IP backbones. We proactively monitor, notify and credit your account if there is an infraction. If a qualifying service outage lasts longer than 30 minutes, we'll also credit your monthly bill. And our network is just as good as our response times. Our SLA is another demonstration of our commitment to a robust performance and trust with each individual customer of any size.

For SLA credit request Customers should contact our customer service department by submitting a ticket via My.GoWebman.com

Service Availability*
If your service is down for more than 30 consecutive minutes for reasons other than scheduled maintenance or local loop, you will receive a credit on your monthly invoice.

Network Availability over the Internet
GoWebman guarantees 100% network availability over the Internet within the continental United States and between the United States and Europe. Additionally, GoWebman guarantees 99.5% network availability between the United States and Japan and between Europe and Japan.

Network availability over the Internet will be calculated by averaging measurements between points located in various represented geographies during a one-month period. If the network availability over our chosen routes falls below our guaranteed levels, all eligible customers will receive 5% of credit for the affected service on their next monthly invoice.

Latency over the Internet
GoWebman guarantees that the average monthly latency for round-trip transmissions will be 45 milliseconds or less within the continental United States, 115 milliseconds or less between the United States and Europe, 150 millisecond or less between the United States and Japan and 325 milliseconds or less between Europe and Japan. Latency is calculated by averaging measurements between various points on the GoWebman network over a one month period. If the average monthly latency exceeds our guarantee, all eligible customers will receive 5% of credit for the affected service on their next monthly invoice.

Packet Loss over the Internet
GoWebman guarantees less than 0.3% average packet loss over the Internet within the continental United States, less than 1% between the United States and Europe as well as the United States and Japan. Packet Loss is calculated by averaging measurements between various points on the GoWebman network during a one-month period. If our average packet loss is more than 0.3% in the US over a month period all eligible customers will receive 5% of credit for the affected service on their next monthly invoice.

Install Intervals
GoWebman guarantees that the installation of dedicated servers is done in less than 24-Hours and in most cases servers will be ready installed waiting for activation, Colocation and Ethernet connectivity will be completed within 48-Hours of order acceptance,approval. We also guarantee that Virtual Hosting customers will be installed and ready to go within a few hours of order acceptance and approval.

DNS Services
GoWebman guarantees its high-availability DNS service will always be available. Any measurable interruption in DNS service will result in a credit on the entire monthly DNS charge. And unlike any other provider, any interruption in excess of 30 minutes will result in credits against IP services.

Colocation (space, power, environmental's)
GoWebman offers highly competitive SLAs for colocation covering power, environment and security, offering credits up to 1 day for violations of stated service levels.

Hardware replacement within 24 Hours or less
GoWebman guarantees the functioning of all hardware components 100% of the time and will replace any failed component at no cost to dedicated or Virtual customers within 24 hours or less. 24-Hours replacement means less downtime and less downtime means less interruption of service, which will lead to more uptime for your site or services.

24/7/365 Data Center stuffed
GoWebman guarantees that with in our data center's will always be personnel available to take any necessary action in case of server or network problem, we also provide to all our co-location customers SmartsHands 24/7 available, reboots will in most cases take just a few minutes to complete this means less downtime and less interruption of service, our network is monitored in house and remotely, over all our world wide locations in US,EU and Asia. Every server includes superior 24/7 support with a guaranteed response within 4 Hour always!

*Any and all SLA credit to Customer will not exceed 20% of the Customer's Recurring Monthly Fees.